Amazon Negative Review Monitoring
Having reviews for any product or service is essential for operating a successful eCommerce business. Even if you have a solid base of good reviews of 4 or 5 stars, one negative review can bring down the average rating, which can drop your product listing from an unfavorable spot and affect the buybox spot. AMZAlert helps with this by monitoring the negative reviews. With this Amazon seller software, you will receive Amazon text alerts or email notifications about bad reviews.
How Negative Review Monitoring Works
When you start using Amazon monitoring software, you will import your ASINs and get the basic setup done. At that time you are able to turn on the feature for negative review monitoring. The software will start to monitor specific ASINs for negative reviews. When AMZAlert detects a negative review, you will get an email or text alert, depending on your preferences. Not only will the software check for negative reviews, anything with 3 stars or less, it will also monitor to ensure no negative review is being marked as helpful. When you get the alert, you can move forward to take action.
Why Amazon Sellers Need Negative Review Monitoring
Amazon is known for scammers and Chinese fraud so earning the consumers trust is extremely important to performing well as an Amazon seller. Negative reviews can be detrimental to your product listings, especially if they don’t have many good reviews to begin with. Even having a few excellent reviews can be destroyed by averaging in a low review. Amazon sellers should invest in Amazon monitoring to keep an eye on reviews. When you are alerted to a negative review, you will be able to mark it as unhelpful, and after enough of those votes, the review will not be averaged into your reviews. You could also reach out to the reviewer and try to remedy it, or simply add a reply to the review to remedy the issues. If it violates Amazon’s policies, you could submit the review for Amazon to remove as well.
Get started with negative Amazon reviewing monitoring and sign up for your free trial of AMZAlert today!